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Tell us what you are shooting and where

A production that needs onboarding this week, a bug, something the app should do and does not, or a question about the advisor program. A person reads every message, usually within a working day, New York time.

Goes to the team with your address as the reply-to. Three messages an hour from one connection, then it asks you to email instead.

Directly

Monday to Friday, 9 to 5 Eastern. Mid-shoot emergencies get answered outside that when we see them, which is usually.

Before you write
  • The help center answers most how-do-I questions, with a 22-minute walkthrough video.
  • Pricing covers limits, reads and what happens on a downgrade.
  • Signed in already? The Feedback button in the app reaches us with your account attached, which saves a round trip.